Our Refund Policy

Overview

Thank you for supporting Plat, and the communities that operate within Plat, managed by Fievana Inc. We hope to keep our users satisfied with both the platform and the support that we provide to the platform and the user-base. We would like to highlight from this policy that we encourage users to email us at support@fievana.com with any concerns they have about this policy or their purchase.

Glossary

Terms used in this document have been further explained in this section for clarity. The "user" refers to the owner of the Plat account in which the subscription(s) has been purchased through. The "Platform" or "Plat" refers to the eponymous platform owned and operated by Fievana Inc. A "post" or "article" refers to an in-platform (Plat) marker. All articles mentioned in this document refer to those that have been published, meaning that have been submitted to and successfully stored to Plat's server(s) by the user. An "affiliation" is a group formed by an "affiliate head". A user is additionally an affiliate head with the purchase of the "Affiliation" subscription. An "affiliate user" is the owner of another Plat account who has accepted an invitation from an affiliate head to join their affiliation.

Refunds

To be eligible for a refund of any subscription, the user must not have submitted any articles to Plat's server(s) post-purchase of the subscription. Exceptions to this include:

1. The user has an eligible refund for the "Additional Affiliate" subscription if the added affiliate user has not submitted any articles to Plat's server(s) post-accepting of the invitation to the affiliation.

2. The user has an eligible refund for the "Membership" subscription if the user has since purchased an "Affiliation" subscription. Refunds may only be initiated by the user's email address used to create the user's Plat account by emailing billing@fievana.com. The email must clearly request a refund and state which subscriptions they would like refunded. Refunds will only be issued to the original payment method. Refunds may take up to, but not limited to, 5 to 10 business days.

Disputes

We are aware that mistakes can happen, both on our end and on the user's end, extenuating circumstances occur, and that things change. We welcome customers to contact either support@fievana.com or billing@fievana.com before their next billing payment to inquire for a full refund, a partial refund, or a change to their subscription(s) even if it doesn't fall within our refund policy. Please wait 2 to 5 business days for a response to your email. Evidence that we provide to payment processors in the event of a dispute include, but are not limited to:

a. Communication history

b. Evidence of policy disclosure

c. Service access records

d. Purchase and cancellation history

Contact Us

If you have questions, concerns, complaints, or requests concerning this policy, you may contact us at:

Fievana Inc.
100 Main St E
Unit 202
Hamilton, ON L8N 3W4
Canada

Legal: legal@fievana.com

Billing: billing@fievana.com

Support: support@fievana.com