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Thank you for supporting Plat, and the communities that operate within Plat, managed by Fievana Inc. We hope to keep our users satisfied with both the platform and the support that we provide to the platform and the user-base. We would like to highlight from this policy that we encourage users to email us at support@fievana.com with any concerns they have about this policy or their purchase.
Terms used in this document have been further explained in this section for clarity. The "user" refers to the owner of the Plat account in which the subscription(s) has been purchased through. The "Platform" or "Plat" refers to the eponymous platform owned and operated by Fievana Inc. A "post" or "article" refers to an in-platform (Plat) marker. All articles mentioned in this document refer to those that have been published, meaning that have been submitted to and successfully stored to Plat's server(s) by the user. An "affiliation" is a group formed by an "affiliate head". A user is additionally an affiliate head with the purchase of the "Affiliation" subscription. An "affiliate user" is the owner of another Plat account who has accepted an invitation from an affiliate head to join their affiliation.
Users may cancel their subscriptions by:
1. Using the in-app cancellation function located in (Settings) > (Subscriptions) > (Select your subscription) > (Cancel Subscription). Note that users may have to scroll down in the settings page to local the (Subscriptions) section.
2. Sending an email to billing@fievana.com
clearly stating that you would like to cancel your subscription and detailing which subscription(s) you would like cancelled. The email eligible to initiate cancellations for an account is the email address used to create the user's Plat account
Legal: legal@fievana.com
Billing: billing@fievana.com
Support: support@fievana.com